GUARANTEE
Activate your 5-year warranty nowquality you need - Because good quality is a given for us.
You have 60 days from the date of purchase to activate the warranty for your toolmacher® telescopic pole, washing brush, and snow shovel.
Fill out the form below and start the warranty activation process.
Warranty conditions:
The manufacturer toolmacher® provides a 5-year warranty on the toolmacher® telescopic pole, the toolmacher® washing brush, and the toolmacher® snow shovel. The warranty period begins on the invoice date. The manufacturer's warranty covers the Federal Republic of Germany, Austria, and Italy. If material or manufacturing defects occur during this period, the manufacturer, as the guarantor, will provide one of the following services at its discretion:
- free repair of the product or
- free replacement of the product with an equivalent item (or a successor model if the original product is no longer available).
In the event of a warranty claim, please contact the guarantor:
David Rettenbacher
Kaltwasserweg 164
6103 Reith bei Seefeld
Austria
office@toolmacher.com
Warranty claims are excluded for damage to the product caused by:
- Misuse or improper handling
- Environmental influences (moisture, heat, overvoltage, dust, etc.)
- Failure to observe any safety precautions
- Failure to follow the operating instructions
- Use of force (e.g., impact, shock, dropping)
- Unauthorized repair attempts
- Normal wear and tear
A claim under the warranty requires that the guarantor, upon request, be given the opportunity to examine the warranty claim by sending the product. Please ensure that appropriate packaging prevents damage during transport.
To claim warranty service, you must provide the guarantor with proof of purchase upon request (e.g., by enclosing a copy of the original invoice for the returned product). Please understand that the manufacturer may refuse warranty service without providing proof of purchase, as this proof is used to calculate the warranty period. Furthermore, you must provide the name and address of the seller if this information is not available on the proof of purchase provided or if the information there is no longer current.
Warranty processing will always be freight-free. Any shipping costs incurred by you will be reimbursed by the guarantor. If it is necessary to remove the goods for return, the guarantor will bear the necessary costs for removal.
Note:
Your statutory rights in the event of defects are not limited by this warranty and can be exercised by you free of charge. Any existing statutory warranty rights against us remain unaffected by this warranty.
You have 60 days from the date of purchase to activate the warranty for your toolmacher® telescopic pole, washing brush, and snow shovel.
Fill out the form below and start the warranty activation process.
Warranty conditions:
The manufacturer toolmacher® provides a 5-year warranty on the toolmacher® telescopic pole, the toolmacher® washing brush, and the toolmacher® snow shovel. The warranty period begins on the invoice date. The manufacturer's warranty covers the Federal Republic of Germany, Austria, and Italy. If material or manufacturing defects occur during this period, the manufacturer, as the guarantor, will provide one of the following services at its discretion:
- free repair of the product or
- free replacement of the product with an equivalent item (or a successor model if the original product is no longer available).
In the event of a warranty claim, please contact the guarantor:
David Rettenbacher
Kaltwasserweg 164
6103 Reith bei Seefeld
Austria
office@toolmacher.com
Warranty claims are excluded for damage to the product caused by:
- Misuse or improper handling
- Environmental influences (moisture, heat, overvoltage, dust, etc.)
- Failure to observe any safety precautions
- Failure to follow the operating instructions
- Use of force (e.g., impact, shock, dropping)
- Unauthorized repair attempts
- Normal wear and tear
A claim under the warranty requires that the guarantor, upon request, be given the opportunity to examine the warranty claim by sending the product. Please ensure that appropriate packaging prevents damage during transport.
To claim warranty service, you must provide the guarantor with proof of purchase upon request (e.g., by enclosing a copy of the original invoice for the returned product). Please understand that the manufacturer may refuse warranty service without providing proof of purchase, as this proof is used to calculate the warranty period. Furthermore, you must provide the name and address of the seller if this information is not available on the proof of purchase provided or if the information there is no longer current.
Warranty processing will always be freight-free. Any shipping costs incurred by you will be reimbursed by the guarantor. If it is necessary to remove the goods for return, the guarantor will bear the necessary costs for removal.
Note:
Your statutory rights in the event of defects are not limited by this warranty and can be exercised by you free of charge. Any existing statutory warranty rights against us remain unaffected by this warranty.